Dear customer,


we regret that your order did not satisfy your expectations. To solve the existing complaint,

we try to eliminate any inconveniences you may have experienced as quickly as possible.


1. Please directly contact our customer service by phone +49 7272 93830-0 or send an e-Mail (

2. You will receive a reply with an attached pre-stamped return label to print out

3. Please make sure to add the return form (lixano_Retouren_EN) to your parcel.

4. Print out your return label, adhere to your parcel and send your goods back.


Reason for return:

We want you to be satisfied with our service and your order. If you encounter any problems,

please support us with detailed information on the reason for return.


The withdrawal will be processed due to our general terms, which you can find at We will refund the order after receiving

and reviewing the bundle by crediting the items to your account balance or by providing a replacement.



To process the complaint, please use the following return slip: