Complaint

Dear customer,

We regret that our product has given cause for complaint and endeavor to solve the inconvenience caused as quickly as possible.

   1. Please contact our customer service directly on +49 (0) 7272 93830-0 or send an e-mail to (info(at)lixano.com)

   2. You will then receive an e-mail with a return mark in the attachment.

   3. Please print the return stamp, stick it on your package and send it back.

Reason for return:

We want you to be satisfied with our performance. Should complaints nevertheless occur, please support us with your detailed information about the reason for the return of the goods. The complaint is made in accordance with our terms and conditions, which you can view at www.lixano.com. We will credit you the order value after receipt and successful examination of the complaint as a promotional code or replace.